Effective Date: July 01, 2025

Ole Pickleball Tour Shop (“we,” “our,” “us”) is committed to protecting your personal information when you browse our online shop, place an order, or interact with our website. This Privacy Policy explains how we collect, use, store, and share data in compliance with U.S. privacy laws, the General Data Protection Regulation (GDPR), and EU/Spain consumer protection and data protection requirements.

By using our shop, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit or shop on our website:

Personal Information

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Order history and order details

Payment Information

• Payment details (processed securely by third-party processors like Stripe, PayPal, Apple Pay, Google Pay)
  We do NOT store full credit card numbers.

Technical & Usage Data

• IP address

• Device type

• Browser information

• Pages viewed

• Referring URLs

• Session data

Cookies & Tracking

• Essential cookies (for checkout, cart, preferences)

• Analytics cookies (Google Analytics, Meta Pixel, if used)

• Marketing cookies (only with consent for EU/Spain users)

Information You Provide Voluntarily

• Messages submitted via forms

• Customer service inquiries

• Newsletter signups (optional)

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Produce and ship items through Printful

• Send order confirmations, receipts, and tracking updates

• Provide customer service and support

• Manage returns, refunds, and exchanges

• Improve website performance and user experience

• Detect and prevent fraud or unauthorized activity

• Comply with U.S. and EU/Spain e-commerce laws

• Send marketing emails only if you opt in

We do NOT sell personal information.

3. Sharing Your Information

We only share the minimum information necessary with trusted third parties:

Production & Fulfillment

• Printful (manufacturing, printing, shipping products to you)

Payment Processors

• Stripe

• PayPal

• Apple Pay / Google Pay (if enabled)

Website & Support Tools

• Analytics tools (Google Analytics, Meta Pixel — consent-based in EU)

• Email/subscription services (Mailchimp, Klaviyo, etc., only with opt-in)

Legal

• Government authorities if required for fraud, investigations, or legal compliance

We never sell, rent, or trade customer data.

4. Cookies & Tracking Technologies

Our website uses cookies to function properly.

Types of cookies:

• Essential cookies (required for checkout & performance)

• Analytics cookies (site performance and traffic)

• Marketing cookies (ads and retargeting — only activated with consent)

GDPR/EU Cookie Compliance

Visitors from the EU/Spain will see a cookie consent banner with:
✔ Accept
✔ Reject
✔ Customize options

You can disable cookies anytime in your browser settings.

5. Legal Basis for Processing (GDPR – EU/Spain)

For customers in the EU/Spain, we process data under:

• Contract necessity: To process and deliver orders

• Legitimate interest: Fraud prevention, security, analytics

• Legal obligations: VAT, consumer laws, accounting

• Consent: Email marketing, cookies, optional data

6. GDPR Rights (EU/Spain Customers)

You have the right to:

• Access your information

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• File a complaint with your Data Protection Authority

To request any of these actions:
info@olepickleballtour.com

7. Data Retention

We retain data only for as long as necessary for:

• Completing orders

• Customer service

• Legal, accounting, and tax obligations

• Fraud and security prevention

Retention times comply with U.S. and GDPR standards.

8. Data Security

We use industry-standard protections, including:

• SSL encryption

• PCI-compliant payment gateways

• Secure servers and firewalls

• Restricted access controls

Despite our efforts, no system is 100% secure. You use the site at your own risk.

9. International Data Transfers

Because we use Printful and U.S.-based service providers, your data may be transferred outside the EU/EEA.

We rely on:

• Standard Contractual Clauses (SCCs)

• Data protection addendums

• Recognized international safeguards

These measures ensure GDPR-level protection.

10. Children’s Privacy

We do not knowingly collect data from:

• Children under 13 (USA)

• Children under 16 (EU/Spain)

If a minor’s information was collected accidentally, contact us to remove it.

11. Your Choices & Opt-Out Options

You can:

• Disable cookies in your browser

• Unsubscribe from marketing emails at any time

• Decline marketing cookies on the EU consent banner

12. Changes to This Privacy Policy

We may update this policy occasionally. Any updates will include a new “Last Updated” date at the top.

Continued use of our shop means you accept the updated policy.

13. Contact Us

For questions about this Privacy Policy or GDPR requests:

Ole Pickleball Tour
Email: info@olepickleballtour.com
Website: www.olepickleballtour.com