Effective Date: July 01, 2025

Ole Pickleball Tour (“we,” “our,” “us”) provides pickleball travel experiences, clinics, and coaching. We are committed to protecting your personal information and processing it in accordance with U.S. privacy standards, the General Data Protection Regulation (GDPR), and EU/Spain data protection laws.

By using our website or booking a tour with us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

Personal Information

• Full name

• Email address

• Phone number

• Address or country of residence

• Travel preferences

• Emergency contact information

• Booking details

Payment Information

• Payment details (processed securely by third-party providers; we do not store full card information)

Usage & Technical Data

• IP address

• Device type

• Browser information

• Pages visited

• Cookies and tracking technologies

• Interaction with emails or online forms

Information You Voluntarily Provide

• Messages sent through contact forms

• Email communication

• Social media interactions

• Optional surveys or feedback forms

2. How We Use Your Information

We use your personal data to:

• Process, confirm, and manage tour bookings

• Communicate schedules, travel updates, and important information

• Provide customer service and support

• Improve our services and website functionality

• Comply with legal obligations

• Prevent fraud or unauthorized activity

• Send newsletters or promotional emails (only with your consent)

We do not sell or rent your personal information.

3. Legal Basis for Processing (GDPR — EU/Spain Customers)

We process personal data using the following legal bases:

• Contract necessity: To fulfill your tour booking

• Legitimate interests: Customer support, service improvement, and website security

• Legal obligations: Record-keeping, consumer protection laws, tax requirements

• Consent: Marketing emails, optional data collection, and cookie consent

You may withdraw your consent at any time.

4. Data Sharing

We only share the information that is necessary to operate our services:

Service Providers

• Payment processors

• Email service platforms

• Website analytics tools

• Customer support tools

Tour & Travel Partners

• Hotels

• Event organizers

• Facility partners

• Transportation providers (if applicable)

Legal Sharing

We may share data with authorities if required by court order or legal obligation.

We do not sell personal data.

5. International Data Transfers

If data is transferred outside the EU/EEA (e.g., to the USA), we rely on:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions (when applicable)

• Contractual and organizational safeguards

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the booked services

• Meet legal and tax obligations

• Maintain accurate records

• Support customer inquiries

Retention limits comply with GDPR and U.S. law.

7. Your Rights (GDPR – EU/Spain Customers)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• File a complaint with your local Data Protection Authority

To exercise your rights, contact us at info@olepickleballtour.com.

8. Cookies

Our website uses cookies to:

• Keep your session active

• Improve browsing experience

• Analyze website performance

• Track marketing or traffic statistics

GDPR Compliance

EU/Spain visitors will receive a cookie consent banner allowing them to accept, reject, or customize cookie settings.

You may disable cookies through your browser settings at any time.

9. Data Security

We use industry-standard security measures including:

• SSL encryption

• Secure hosting environments

• Access controls

• Encrypted payment processing (through third parties)

However, no system is 100% secure. We cannot guarantee absolute protection.

10. Children’s Privacy

We do not knowingly collect information from:

• Children under 13 in the United States

• Children under 16 in the EU/Spain

If you believe a minor has submitted data, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect changes. Continued use of our website means you accept the updated policy.

12. Contact Us

For privacy questions or GDPR requests, contact us at:

Ole Pickleball Tour
Email: info@olepickleballtour.com
Website: www.olepickleballtour.com